| Winchester City Council installs Rendezvous in historic Guildhall |
 |
Since its inception
in 1871, Winchester Guildhall has been home to the
Council’s law courts, museum, library and police
station. In 1985 the Guildhall underwent an
extensive refurbishment that combined the old with
the new: a modern conference venue was created
within the historic building.
The facilities are extensive: the King Alfred Hall
is one of the largest function rooms in Hampshire
and can seat up to 620 people.
In keeping with its new look, the Guildhall is now
home to the most advanced booking system available
Rendezvous, the browser-based meeting
room,conference and catering management solution
from NFS Hospitality. |
 |
|
The Council was using a Maestro package but did not
find it sufficiently user friendly or flexible when
changing bookings. So the search was on for a new
easy to use booking system.
Rendezvous was selected. From its implementation in
2005, Winchester staff have found it intuitive and
very easy to use. As usual with this solution, the
installation went smoothly: there were no problems
in transferring the
data of more than 1,500 active clients. Winchester
had high praise for NFS support during the
implementation.
“Rendezvous’ benefits have been significant,” says
Brian Capeling, Winchester’s Finance and
Administration Officer. “The ease of use of the
software, particularly diary management, makes it
easy for a new staff member to be trained and
provides information on availability for new
enquiries.”
Brian also likes his new reporting flexibility. For
example, the new Query Tool is very useful in terms
of data extraction. How many times was a certain
projector rented last month? No problem: Rendezvous
has the answer.
As a Rendezvous user, Brian sees understanding of
the various set-up aspects of the software as key to
success.“We had a detailed implementation plan
involving our team and the NFS trainer, and this
worked well for us.”
Going forward, Brian expects to expand his marketing
efforts with Rendezvous.
“We are now beginning to use Rendezvous for
marketing purposes and this will be valuable leading
up to key events like Christmas.”
|
|
|
|
|
|
Rendezvous
Functionality |
|
|
|
|
 |
|
|
|
