Scheduling, Event Booking and Conference Management Software

Rendezvous Maximizes Sales And Operational Effectiveness At All Levels

Business processes can be streamlined by a fully automated process for inquiry handling, quotations, request for proposals, and confirmations. As a sales tool, Rendezvous provides a host of facilities for both single and multi-venue sales management, including:

	Managing Priorities – automatic reminders track outstanding activities and prompt the user at login
	Managing Customer Relations – all customer information, contact details, buyer preferences, and historical bookings information is at your fingertips
	Managing Opportunities – quantify new business opportunities, track recurring business, and manage leads & yields across all properties
	Enhancing Customer Service – ASP architecture facilitates connecting the client, the sales team, the agent, and the sales office into a seamless community for the rapid exchange of information

Rendezvous is able to do all of the above because it captures comprehensive client information and stores it in the database until required. For example: source of business, multiple contacts per client, special interests for contacts, and other relevant information can be captured using the custom fields available.

A complete list of bookings is also captured and stored within the database, including provisional and cancelled bookings - an important tool for sales and marketing.

The capturing of bookings within Rendezvous will allow you to maintain a close view of market trends, and gives you the ability to achieve forecasting year on year, which is useful for meeting seasonal trends and increasing the annual % growth.

It will also allow you to see where business and revenue is coming from, as well as highlight potential opportunities that may have been overlooked. Rendezvous can provide statistical data relating to types of businesses entering the premises and also the types of events those businesses are running, again providing a platform from which to build an organization’s events business.

Potential contacts/clients can be stored in the Prospective Client Database. This is separate from the Active Client Database and is another very useful sales tool. Clients can be transferred from the prospective database to the active client list in a simple one-step process; by clicking on the ‘Transfer Client’ button, all collected data is maintained.

The Client Contact Registry (CC Reg.) logs all communications between clients and venue staff as well as the actions and documents associated with each communication, making it easy to manage client relations.

To ensure a high level of service to customers, staff can use automated activities, known as Autotraces. The system automatically generates activities such as deposit request, deposit due, inquiry follow up, mailshot follow up, and the release of booking an option.

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