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Leading Casino Operator Adopts Rendezvous to Streamline Events Business
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London Clubs, a leading UK casino operator,
is part of Harrah's Group, the world's
largest provider of branded casino
entertainment, owning or managing casino
resorts on four continents. London Clubs
selected the specialist conference and
banqueting software, Rendezvous from NFS
Hospitality, to manage their event business
at unit level across the group of casinos in
key metropolitan areas such as Manchester,
London and Glasgow.
 Now
implemented at five locations, Rendezvous
has become an invaluable tool for managing
London Clubs' event business - a growing
segment which capitalizes on the unique
ambience of the casino environment.
Each of the casinos has outstanding
facilities for entertainment and food &
beverage, as well as unique spaces to host
events in a relaxed environment. These
events have sufficient elements of
differentiation to create a setting very
different to that of a typical banquet
facility. It is for this reason that many
companies are now looking at holding parties
or celebration events within a casino
environment, with the full confidence that
the corporate hospitality experience of a
well equipped event facility can be
replicated in a rather unique setting.
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"Rendezvous is a robust banquet and event solution
with great calendar management functionality,"
comments Susie Geoff, General Manager at the Leeds
facility. "We have come to rely on Rendezvous for
many operating aspects of running an event, from inquiry
capture to instant availability information and for the
production of typical event documentation like the
Contract and the Function Sheet."
Once event details have been captured, producing all
relevant documents is really simple, adds Susie, making
the system invaluable as a business tool to streamline
the event management process. "It is also extremely
valuable to have instant access to booking history, so
that sales and client service efforts can be used
correctly to look after our customers and make sure that
we have the information to secure good quality repeat
business."
Going forward, London Clubs and
NFS are looking at further integration of the event
booking solution with sales management across the group,
as well as creating a seamless solution for client
billing. The integration with salesforce, the CRM system
used by London Clubs at Group level and which covers all
new business opportunities, will be a significant step
forward in creating a total solution for London Clubs.
Rendezvous is the browser-based
conference and banqueting management system from NFS.
The software is used by leading conference venues in the
US and the UK to streamline their event management and
corporate hospitality business. |
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