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Kingsholm Conference Center Benefits from Rendezvous SaaS
Hosted Event & Banqueting Management Software |
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Kingsholm is the home of the venerable Gloucester Rugby Club but also home to eight race courses, two cricket clubs, and three football clubs. On its opening, the new Cheltenham
& Gloucester Grandstand, which incorporates the
Kingsholm Business Conference Centre and banqueting facilities, instantly became one of the most important conference venues in the Cotswolds and southwest folowing its opening. In fact, within six months, the center gained the prestigious Accreditation in Meetings quality benchmark from the Meetings Industry Association.
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With all the meeting rooms looking out over the famous Kingsholm stadium and pitch, the center attracts business meetings, company conferences, and social events. To manage its extensive facilities, in August 2008 the conference center installed Rendezvous SaaS, the hosted browser-based meeting room, conference and catering management solution from NFS.
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Given that the solution is hosted by NFS, the venue incurred no hardware costs. At present, the venue has two designated users of Rendezvous with access only for other staff as required. Facilities include rooms for two to 400 people, theater style.
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According to Patrick Morris, Conference Sales Manager,
"Rendezvous is working very well for us and we are enjoying using it." He says that the job of his Events Administrator has become a lot easier since implementation.
"Simple things like being able to use standard templates for many administrative tasks speeds up the process."
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Patrick also values the marketing aspects of Rendezvous.
"We can now easily trace customer details we have
dealt with before and have the full knowledge of what we
have provided in the past. This helps us generate more
repeat business. We also find the facility in Rendezvous
for copy and repeat bookings fast and effective." |
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As a manager, Patrick relies on the forecasting
capability of Rendezvous. "It helps me to take action
early, for example, if our conversion of tentative
bookings is not progressing to plan." |
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Also important, Patrick says that NFS has provided good
support and he finds the system very stable. Going
forward, he plans to use it for much more on the sales
and marketing side to build up the client database.
Success is highly likely. After all, if you start with
such a famous sports-based venue and add the data
capture power of Rendezvous, Kingsholm can be expected
to score big. |
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