NFS Technology Group in action
NFS Technology Group are international providers of best of breed solutions and services for hospitality, leisure, conference venue and corporate markets. Established in 1994, with offices in the UK, Ireland, USA and South Africa and Business Partners in the Middle East and Far East, NFS serve an international customer base of more than 1,000 clients.
A wide product base means NFS have clients in a diverse range of businesses that include independent hotels, hotel groups, conference venues, restaurants, bars, nightclubs, golf and private members’ clubs, as well as major international corporations, that include legal, financial and education sectors.
NFS technicians understand the market sectors occupied by all their customers, placing them in the best position to assist with providing the finest software for each need. Using their expert knowledge, they are equipped to assist in the following areas.
Business consultancy: NFS follow a set of stringent business consultancy processes, used to define clients’ requirements at a detailed level and to identify opportunities for change, based on specific circumstances. Some projects require extensive assistance and business consultancy, whereas others need help mainly with set-up recommendations and user training.
System set up: NFS aim to deliver a total solution with the specific objective of providing clients with a single point of contact for implementation, covering software (NFS and other), hardware, cabling and networking, wide area connections between locations and project management.
User Training: Courses designed around the needs of each client provide a high level of user skill and typically span three to six days. NFS also provide dedicated training for management and IT staff, where the emphasis is on advanced features and optimizing system performance. Refresher courses can also be provided.
Industry-leading 24/7 helpdesk
NFS operate a 24/7 manned helpdesk to respond flexibly to all clients’ needs, offering practical assistance and support in creating customized solutions that best fit individual businesses. Using an automated helpdesk tracking system means resolution of problems is tracked and reported back to clients on the nature and frequency of support calls, helping staff to identify specific issues.
The NFS philosophy is focused on the provision of outstanding customer service. These are its key principles:
- To solve as many problems as possible when calls are placed
- To allocate priority to customer problems that have a direct impact on the client’s business
- To connect to the client system by prior arrangement to ensure NFS can deal with issues promptly
- To log outstanding matters for escalation to more senior staff and ensure that reminders are automated using the helpdesk system
- To treat all clients who call for support with courtesy and ensure good communication on all outstanding issues
- To conclude service level agreements with major clients to cover their unique operating requirements, such as late-night events
The NFS product suite is designed to promote integration and constantly develop ways to assist clients with the task of creating a more integrated total solution. The dual benefit is that clients gain an outstanding range of software, whilst NFS consultancy experiences enable them to connect key aspects of a business in the most effective way.
To ensure clients benefit from industry-standard technologies, NFS have partnered with many leading technology providers, including Microsoft, IBM, Toshiba and Radiant Systems. As a Microsoft Certified Solutions Provider, NFS are able to offer clients training and assistance on a range of Microsoft solutions.